IT Help Center

This portal provides detailed system Status for Leslie’s IT systems and provides links to our help portal to submit a request if further assistance is needed. Please review system status before submitting an additional ticket. We may already be working on the issue.

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Channel Advisor Order Processing

Incident Report for Leslies Omnichannel

Resolved

This incident has been resolved.
Posted Sep 25, 2021 - 17:45 MST

Update

We continue to work towards resolution. Orders continue to process, however may be backlogged by up to one hour as the team continues to work through continued connection issues to Channel Advisor. We have changed the status of this incident to Degraded Performance. All orders are believed to be processed as of 3:00pm MST.
Posted Sep 11, 2021 - 16:03 MST

Investigating

Channel Advisor Order Processing is delayed. Teams have assembled and are beginning to work on the issue. We are able to send tracking updates and other information to Channel Advisor at this time.
Posted Sep 11, 2021 - 12:11 MST
This incident affected: Ecommerce Systems (Channel Advisor).