This portal provides detailed system Status for Leslie’s IT systems and provides links to our help portal to submit a request if further assistance is needed. Please review system status before submitting an additional ticket. We may already be working on the issue.
This issue has been tested and confirmed to be working normally. Root cause analysis continues but points to an external security change made by our external provider. Customer Service employees have confirmed the issue is resolved.
Posted Dec 04, 2021 - 17:38 MST
Monitoring
Teams are testing a fix to outbound emails.
Posted Dec 04, 2021 - 17:00 MST
Investigating
The email issue has not been successfully resolved. Teams are attempting new fixes to resolve and have escalated the issue with external support.
Posted Dec 04, 2021 - 13:49 MST
Monitoring
Teams are working to validate a fix that has been implemented.
Posted Dec 04, 2021 - 12:20 MST
Investigating
Team is investigating issue affecting Customer Service teams sending outbound emails via Salesforce Service Cloud. Emails to customers from Customer Service are not sending. Emails and cases can be received and cases created normally; case creation is unaffected. Transactional emails to customers and marketing emails are unaffected. Updates to follow.
Posted Dec 04, 2021 - 10:26 MST
This incident affected: Customer Service (Service Cloud).
