This portal provides detailed system Status for Leslie’s IT systems and provides links to our help portal to submit a request if further assistance is needed. Please review system status before submitting an additional ticket. We may already be working on the issue.
The issue has been resolved across all orders. All orders should be flowing normally.
Posted Jul 06, 2022 - 22:36 MST
Update
The team has identified the root cause and rectified nearly all backlogged orders. Those orders will flow to their distribution sources in the next 20 minutes. There are 15 orders under going additional review.
Posted Jul 06, 2022 - 21:37 MST
Identified
Orders received are being stuck in a fraud review status. Teams are investigating. Customers are receiving confirmation emails, but their orders are not yet being sent for distribution. Teams are actively investigating.
Posted Jul 06, 2022 - 21:06 MST
This incident affected: Ecommerce Systems (Web Platform, Mobile Application) and Fulfillment (Signifyd Order Review).
