This portal provides detailed system Status for Leslie’s IT systems and provides links to our help portal to submit a request if further assistance is needed. Please review system status before submitting an additional ticket. We may already be working on the issue.
We are continuing to work on a fix for this issue.
Posted May 26, 2022 - 17:25 MST
Update
Teams are working to shift network traffic. Teams have begun migration efforts to provide relief to those experiencing issues. Stores are advised to try again shortly after if they experience a timeout.
Posted May 23, 2022 - 13:42 MST
Update
Teams have seen an increase in login speed and a decrease in failures. Issue appears to have reduced significantly in frequency. Incident has been upgraded from partial outage to degraded performance. Teams are planning to shift traffic to additional capacity. Next update: 2:00pm
Posted May 23, 2022 - 11:32 MST
Identified
Team has received reports of "Omni downtime", we have been able to identify that MAO and Endless Aisle logins are slow and timing out. Current guidance is to "try again after a brief pause" as these instances appear to be intermittent based on volume. Teams are confirming issue and working to identify a solution. This will NOT affect users outside of stores.
Posted May 23, 2022 - 10:12 MST
This incident affected: Ecommerce Systems (Web Platform) and Fulfillment (Leslies Connect).
